We need 2-5 business days for to prep your order in addition to the estimated delivery time so keep that in mind while you wait for your delivery. Days are measured in business days, not including weekends and holidays. Shipping times are estimated based on the date a package leaves our facility.
Our goal is to make sure you and your pets are 100% satisfied with your shopping experience and our pet treats.
We accept returns of unopened product for up to 60 days after the date of purchase. If you want to return your True Raw Choice or Pawzzie treats, email us at firstname.lastname@example.org with your order number (you’ll find this in the subject of the “Order Update” email you received when you placed your order), the item(s) you want to return, and why. One of our friendly customer service reps will be in touch!
To return opened or used products, contact us at the same email address with the reason for the return. We’ll take a look at your situation and determine how to serve you best.
Want to return something from the USA? Sadly, we don’t currently accept returns from the United States but don’t let that stop you from getting in touch. We care about you and your pets and want to hear what you have to say! Likewise, if you live in one of those ‘remote or difficult to serve locations’ in Canada.
Prefer to make a good old-fashioned phone call? Call us at 1.855.260.5024.
Remote and difficult to serve locations are excluded from free shipping and returns and may incur additional charges and delivery times. We’ll contact you before finalizing your order to make sure the added cost and schedule works for you.